Thank you for choosing Flower Delivery Canary Wharf for your online flower delivery needs in Canary Wharf and the surrounding areas. Please read these terms and conditions carefully as they set out the basis on which we supply and deliver our products to you via our website. By placing an order with us, you agree to be bound by these terms. These apply to all customers located throughout Canary Wharf and neighbouring districts.
"We", "us", and "our" refer to the company operating Flower Delivery Canary Wharf. "You" and "your" refer to the customer placing an order for flower delivery through our website. "Website" refers to our online platform through which orders are placed and managed. "Products" refer to the flowers, gift items, and related goods offered for sale on the website.
Orders can be placed directly through our website. You must be at least 18 years old and have the legal capacity to enter into a contract. By submitting your order, you are making an offer to purchase the selected products based on these terms and conditions.
During the order process, you will be required to provide delivery information including the recipient’s name, address in Canary Wharf or surrounding areas, a contact number, and your requested delivery date. Please ensure all details are accurate and up to date, as we cannot be held responsible for delays or failed deliveries resulting from incorrect information.
After submitting your order, you will receive an order confirmation on the screen and by email. This acknowledgment does not constitute acceptance of your order. Acceptance occurs only when your order has been dispatched, at which point a contract is formed.
All products displayed on the website are subject to availability. While we aim to accurately describe our flowers and gifts, seasonal variations may result in substitutions of similar items of equal or greater value where stocks are unavailable. Photographs on our website should be used as guides only; the actual product may vary to an extent depending on floral availability and the work of our florists.
In the event that a product you have ordered becomes unavailable, we reserve the right to substitute it with another of equivalent quality and value. If a significant substitution is required, we will attempt to contact you for approval prior to dispatch.
All prices listed on the website are displayed in British Pounds Sterling (GBP) and include applicable VAT unless otherwise specified. Delivery charges may apply and will be clearly indicated before you confirm your order.
We accept various forms of online payment. Payment must be received in full prior to dispatch of your flowers. By submitting payment details, you warrant that you have the necessary consent to use the designated payment method. Orders will only be processed upon successful receipt of payment.
If there are any issues with processing your payment, we will contact you as soon as possible to resolve them. Orders not paid for within 24 hours may be cancelled at our discretion.
All orders are delivered across Canary Wharf and adjacent locations as specified during checkout. We aim to deliver on your chosen delivery date. However, delivery times may vary owing to external factors such as traffic, weather, or access restrictions.
For residential addresses, flowers may be left in a safe place or with a neighbour if requested or if the recipient is not present, and a delivery note will be left. If no safe option is available, we will attempt re-delivery or contact the sender for further instructions.
For business addresses, deliveries will be made during standard office hours. Please ensure the company name and department details are provided, where relevant, to prevent delays.
We will make every reasonable effort to deliver your order on the requested date but are not liable for delays beyond our control. Delivery is considered complete once the flowers have arrived at the given address, regardless of who signs for receipt.
You may cancel or amend your order by contacting us directly. Cancellations and amendments must be requested no later than two (2) business days before the scheduled delivery date. Later requests may not be accommodated if your order has already been prepared or dispatched.
If you wish to cancel and a refund is due, the amount will be reimbursed to your original payment method as soon as possible, but no later than 14 days after acceptance of the cancellation.
We reserve the right to cancel an order at any time before delivery if we are unable to fulfil it, in which case you will receive a full refund. Reasons for cancellation may include, but are not limited to, unavailability of product, inaccessibility of delivery address, or failed payment.
Due to the perishable nature of flowers, we are only able to offer returns or refunds where products are faulty, damaged upon arrival, or if an error was made in processing or delivering your order. If you are not satisfied with your order, please notify us within 24 hours of delivery outlining the issue and providing photographic evidence if possible. We will assess your concern and, where appropriate, offer a replacement or refund at our discretion.
We will not be liable for any dissatisfaction arising from reasons outside our control, such as delivery delays caused by incorrect address details or after care of flowers once delivered.
We shall not be liable for any indirect, incidental, or consequential loss or damage resulting from use of, or inability to use, our website or products. Our total liability to you in respect of any direct losses or damages in connection with your order shall not exceed the total price paid by you for the order in question.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded by law.
We do not guarantee uninterrupted access to our website. Technical issues, maintenance, or updates may result in temporary outages or restrictions. We are not responsible for unauthorised access to your data arising from circumstances beyond our reasonable control.
You are responsible for ensuring all recipient and delivery details provided are correct at the time of ordering. You also undertake to ensure recipients of flower deliveries are available to accept them at the stated delivery address on the date specified.
You must not use our website or services for any unlawful purpose, nor attempt to interfere with the functioning or security of our website or other users’ information.
If flowers are delivered to a business or hospital, you are responsible for verifying the establishment's policies regarding receipt of flowers and for providing all necessary details to ensure successful handover.
All content, logos, images, and other materials displayed on the website are the intellectual property of Flower Delivery Canary Wharf or its licensors and are protected under copyright and trademark laws. You may not use, reproduce, or distribute our website content for any purpose without express written consent.
All personal information provided to us is handled in accordance with applicable data protection laws and our privacy policy. We collect, store, and use your data strictly for the purposes of fulfilling your order, providing customer service, and enhancing your experience with our online flower delivery service in Canary Wharf.
We implement appropriate security measures to protect your personal details, but cannot guarantee absolute security of information transmitted via the internet. By using our services, you accept these limitations.
These terms and conditions are governed in accordance with the laws of England and Wales. Any disputes or claims arising from or relating to these terms, your orders, or use of our website, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend or update these terms and conditions at any time without prior notice. The current version will always be available on our website. By continuing to use our website and services after changes have been published, you agree to the updated terms.
If any provision of these terms is deemed unlawful, void, or unenforceable, that provision shall be severed and the remaining terms shall remain in full force and effect. No failure or delay by us in exercising any right, power or remedy provided under these terms or by law shall constitute a waiver of that right, power or remedy.
These terms and conditions constitute the entire agreement between you and Flower Delivery Canary Wharf in relation to your use of our website and services and supersede all prior agreements and understandings.
If you have questions regarding these terms or your order, you can contact our customer support team through the contact details provided on our website. Please have your order number available so we can assist you efficiently.
Thank you for choosing Flower Delivery Canary Wharf for your floral needs in Canary Wharf and surrounding areas. We appreciate your trust and look forward to serving you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Canary Wharf, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Canary Wharf.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
