Our Returns, Refunds & Complaints Commitment

Fresh Flowers Guarantee for Canary Wharf Deliveries

At Flower Delivery Canary Wharf, delivering fresh, beautiful flowers is at the heart of everything we do. We understand how important it is for our customers—whether households or businesses right here in Canary Wharf—to receive stunning, vibrant arrangements every time. That’s why we back every delivery with our Fresh Flowers Guarantee. If for any reason your flowers do not arrive in peak condition, rest assured that we are ready to put things right.

Damaged-on-Arrival Policy

We take the utmost care in preparing and delivering your floral gifts. However, in the rare event that your order arrives damaged or your flowers appear wilted upon delivery, please let us know as soon as possible. To verify the issue, we kindly request that you:

• Contact us within 24 hours of receipt
• Provide a brief description of the issue
• Include photos clearly showing the damage or freshness concern

Once your issue is reviewed, we’ll move quickly to offer a solution as part of our commitment to satisfaction.

Freshness Window & Quality Assurance

Your enjoyment of our flowers matters to us. We guarantee freshness on all arrangements for a minimum of five days from the date of delivery, provided you follow the recommended care instructions that accompany every bouquet. Should your flowers fade prematurely within this freshness window, please reach out with your order details and supporting photographs so we can investigate and resolve the matter promptly.

Refunds and Replacements

If your flowers do not meet our Fresh Flowers Guarantee or arrive damaged, we will offer you one of the following, depending on your preference and the nature of the issue:

• Replacement: We will send a fresh bouquet, free of charge, to replace your original order.
• Refund: We will process a full or partial refund through your original method of payment, as appropriate for the situation.

Refunds will be processed as soon as an agreement is reached, but please allow up to five business days for the funds to appear in your account, depending on your payment provider.

How to Make a Complaint

Your satisfaction is always our top priority, and we strive to resolve any issues quickly and professionally. If you’re unhappy with your experience, please notify us as soon as possible after delivery so our team can review and address your concerns. When submitting a complaint, kindly provide:

• Your order number
• A clear description of the issue
• Any supporting images (if relevant)

All complaints are treated seriously and handled with care. We will acknowledge your complaint promptly and keep you informed throughout the resolution process. Most complaints are resolved within two business days.

A Trusted Local Florist in Canary Wharf

As your dedicated florist serving the Canary Wharf area, we take pride in supporting our local community—including both private homes and the area’s thriving businesses. You can rely on our friendly, professional service and commitment to delivering only the freshest flowers, every time.

Thank you for choosing Flower Delivery Canary Wharf. We’re here to bring beauty and reliability to your flower ordering experience.