Flower Delivery Canary Wharf Privacy Policy

Introduction

This Privacy Policy sets out how Flower Delivery Canary Wharf handles, processes, and protects personal data relating to customers who place orders from Canary Wharf and surrounding districts. We are committed to safeguarding your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018. This policy outlines the types of data we collect, our lawful bases for processing, data retention periods, how we use processors, and your rights as a data subject.

Scope of this Policy

This Privacy Policy applies to all individuals who place Flower Delivery Canary Wharf orders, either directly through our website or via telephone, for delivery within Canary Wharf and nearby locations. By using our services, you agree to the terms set out below.

Personal Data We Collect

To fulfil your order and provide our services effectively, we collect the following types of personal data:

• Personal Identification Data: Name, delivery address, billing address, and contact details (such as phone numbers and postal addresses).
• Order Information: Details of the products ordered, delivery preferences, and any special instructions you provide.
• Payment Information: Payment details such as credit or debit card information, which are processed securely. We do not store sensitive card information after payment is complete.
• Communication Data: Records of correspondence or feedback sent via our website or telephone regarding our services or your order.
• Technical Data: Information collected through cookies and similar technologies, such as device type, IP address, browser information, and interaction data with our website. For further details on cookies, please refer to our separate Cookie Policy.

Lawful Bases for Processing

We only process your personal data when a lawful basis applies:

• Performance of a Contract: Most data collected is necessary for us to fulfil your order (e.g., processing payments, delivering flowers, and managing customer service).
• Legitimate Interests: We may use your information to improve our services, ensure the security of our website, or prevent fraud, provided these interests do not override your fundamental rights.
• Consent: Where required, we seek your explicit consent for processing certain optional data, such as for direct marketing communications. You can withdraw consent at any time.
• Legal Obligations: We may process your data to comply with legal duties, such as tax and accounting requirements.

How We Use Your Information

Your personal data is used for the following purposes:

• To process and deliver your flower orders at your chosen address.
• To communicate with you about your order, delivery arrangements, or if customer service assistance is needed.
• To send order confirmations and transaction receipts.
• To handle returns, refunds, or address delivery concerns.
• To improve and personalise your experience on our website (for customers who use the online ordering system).
• To fulfil any legal, regulatory, or compliance obligations.

Data Retention

We retain your personal data only as long as necessary for the purposes it was collected, or as required by law. Generally, order and customer records are kept for a period of up to six (6) years to comply with tax, accounting, and other regulatory requirements. After this period, data is securely deleted or anonymised. If you have provided consent for marketing communications, we will retain your contact details until you withdraw this consent or until it is no longer reasonable for us to retain them.

Processors and Third Party Data Handling

To deliver our services efficiently, we may share your personal data with trusted third-party processors, subject to appropriate data protection agreements. These include:

• Payment Service Providers: To securely process your payments for orders.
• IT and Hosting Providers: For website hosting, order management platforms, and secure data storage.
• Delivery Partners: To coordinate the delivery of your floral orders to the provided addresses.
• Professional Advisors: Such as accountants or legal advisors, only as required to fulfil our regulatory or legal obligations.

All processors are carefully selected and required to uphold strict confidentiality and data protection standards. We do not sell or share your personal information with third parties for their own marketing purposes.

Your Rights Under GDPR

Under the General Data Protection Regulation, you have several important rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You can request corrections to inaccurate or incomplete data.
• Right to Erasure: You have the right to request that we delete your personal data in certain circumstances ("the right to be forgotten").
• Right to Restriction: You can ask us to restrict or suppress the use of your personal data in specific situations.
• Right to Data Portability: Where applicable, you can obtain and reuse your data for your own purposes across different services.
• Right to Object: You can object to the processing of your data for direct marketing or where processing is based on legitimate interests.
• Right to Withdraw Consent: Where we rely on your consent to process data, you can withdraw consent at any time.
• Right to Lodge a Complaint: You have the right to file a complaint with the Information Commissioner's Office (ICO) or your local supervisory authority if you believe your data has been misused.

To exercise any of these rights, please contact us using the contact methods detailed on our website. We will respond to requests without undue delay and in accordance with applicable data protection laws.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Although no online transmission can be guaranteed to be fully secure, we strive to safeguard your information using current industry standards and restrict access to personal data on a need-to-know basis only.

Policy Updates

This Privacy Policy is regularly reviewed and may be updated to ensure ongoing compliance with the law and best practices. Material changes will be highlighted on our website. We encourage you to review this policy periodically to remain informed.

Contacting Flower Delivery Canary Wharf

If you have any questions about this Privacy Policy, your rights, or how we process your personal data, please get in touch using the contact form or postal address available on our website. We are happy to assist with any queries or concerns regarding your privacy.